Delete your Kitom account

You can delete your account and your data whenever you want. It's free and you don't have to give us a reason.

From the app

1. Open Kitom and sign in to your account.
2. Go to Profile › Your account and settings.
3. Tap Delete account and confirm.

If you want to keep a copy first, use Download my data on the same screen: you'll get a JSON file with your data.

If you no longer have the app

Write to dzarzavillaborrego@gmail.com from the email address you signed up with and include:

• the subject "Delete my Kitom account";
• your account email, if it's different from the one you're writing from (in that case we'll ask you to confirm from that address);
• if you like, a request for a copy of your data before it's deleted.

Don't send us your password: we will never ask for it. To protect your account, we'll only delete it once we can check that the request comes from you.

What is deleted

• Your account (email, password or Google sign-in) and your profile.
• The pets you own, with their daily logs, agenda, AI checks and photos. If one of them is shared with a co-owner who has edit permission, it passes to that person instead of being deleted.
• Your access to pets other people share with you.
• Your notification and communication preferences, and the AI usage record.

What is kept

• What you wrote in pets that still exist (someone else's or transferred) stays in their history, no longer linked to you.
• A minimal record of your request (date, email and reply) for 3 years, to show that we handled it.
• Backups are overwritten within 30 days at most.
• The copy stored on your phone is deleted when you uninstall the app.

Timing

From the app, the account is deleted straight away. We handle email requests within 30 days at most and confirm by email when it's done. Photos are removed from storage within the same period.

More details in the privacy policy.